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7 Ways To Pay Your City Of Homestead Utility Bill: The 2025 HPS Payment Guide

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Navigating your City of Homestead utility payments has never been easier, especially with the recent upgrades to the Homestead Public Services (HPS) system. As of late 2025, residents are benefiting from a new and improved HPS Online Bill Pay portal, designed to streamline the payment process for your essential services like water, electricity, and sanitation. This comprehensive guide breaks down the seven official methods to ensure your payments are always on time, whether you prefer the convenience of digital transactions or the reliability of in-person service.

The City of Homestead, through its Homestead Public Services division, is committed to providing exceptional municipal services, and that includes making the billing process as transparent and convenient as possible. From setting up an automated bank draft to utilizing third-party payment centers, here is the full breakdown of your options for managing your HPS utility account and ensuring continuous service.

The Complete List of Homestead Public Services (HPS) Bill Pay Options

Homestead Public Services (HPS) offers a variety of payment methods to accommodate every resident's needs. We’ve compiled the seven most reliable and up-to-date options for paying your utility bill in Homestead, Florida.

1. HPS Online Bill Pay (The New Digital Portal)

The HPS Online Bill Pay portal is the City of Homestead’s primary and most convenient payment method. The system was recently upgraded to provide a more robust and user-friendly experience.

  • Convenience: Available 24/7 from any device.
  • Features: You can register your account to view your complete billing history, monitor consumption, and access important payment options.
  • Payment Types: The portal accepts major debit and credit cards.
  • Paperless Billing: Customers are strongly encouraged to sign up for e-notification and paperless billing to receive a summary of their bill via email, reducing environmental impact and clutter.

2. Automated Bank Draft (AutoPay)

For the ultimate in convenience, the Automated Bank Draft system, often referred to as AutoPay, ensures your bill is paid on time, every month, without any effort on your part.

  • Process: The utility amount is automatically withdrawn from your checking or savings account on the due date.
  • How to Enroll: You can sign up for the Automated bank draft directly through the official City of Homestead website via an online form or by contacting the Customer Service Department.
  • Benefit: Eliminates late fees and ensures uninterrupted service.

3. Automated Phone Payment System (IVR)

If you need to make a fast payment but don't have internet access, the City of Homestead provides a dedicated Interactive Voice Response (IVR) system for utility payments.

  • Dedicated Number: Call 1 (888) 703-9186 to make a payment using a credit or debit card through the automated system.
  • Availability: This system is available 24 hours a day, 7 days a week.

In-Person and Third-Party Payment Solutions

While digital payments offer speed, some residents prefer to pay in person. Homestead Public Services supports several physical payment options, including the official Customer Service location and authorized third-party centers.

4. In-Person at Customer Service Department

You can always pay your bill directly at the HPS Customer Service Department, where staff can assist you with billing questions, service requests, and utility account services.

  • Physical Address: 100 Civic Court, Homestead, FL 33030
  • Hours: Monday–Friday, 8:00 AM – 5:00 PM
  • Note: Be sure to bring your utility bill or account number for efficient processing.

5. Payment Drop Box

For payments made outside of regular business hours, a secure drop box is available. This is ideal for check or money order payments. Cash should never be placed in the drop box.

  • Location: Typically located near the Customer Service Department entrance at 100 Civic Court.
  • Processing: Payments dropped off after hours will be processed on the next business day.

6. Western Union Convenience Pay® Service

The City partners with Western Union to allow residents to pay their utility bills with cash, check, or money order at local, authorized payment centers. This is an excellent option for those who pay with cash or live closer to a partner location.

  • Authorized Centers: Authorized locations include Western Union offices, Amscot, and other participating retailers.
  • Examples of Locations:
    • Check Cashing USA, 338 N. Krome Ave.
    • J & C Connections LLC, 1447 N Krome Ave
    • Various Western Union locations throughout Homestead and Florida City.
  • Note: Third-party locations may charge a small processing fee for this service.

Additional HPS Utility Account Entities and Resources

Managing your utility service goes beyond just paying the bill. Homestead Public Services provides several programs and resources to help residents with their electric, water, and sanitation needs.

7. Utility Bill Payment Assistance Programs

The City of Homestead understands that financial hardships can occur. They offer Utility Bill Payment Assistance to those who qualify, ensuring that essential services are maintained.

  • Eligibility: Eligibility requirements and application forms are available through the Customer Service Department.
  • Important Resources: HPS also promotes the EnergySaver Program, which provides information on energy conservation, home energy surveys, and rebate programs to help lower your monthly electric rates.

Key Contact Information for Homestead Public Services (HPS)

For any questions regarding billing, service connections, or account issues, use the following official contact information:

  • Customer Service Phone: 305-224-4800
  • Customer Service Hours: Monday–Friday, 8:00 AM – 5:00 PM
  • Physical Address: 100 Civic Court, Homestead, FL 33030
  • Online Portal: Visit the official City of Homestead website and look for the "Pay Your Bill" link to access the HPS Online Bill Pay system.

By utilizing the new HPS Online Bill Pay system, enrolling in Automated bank draft, or visiting one of the many Western Union Convenience Pay locations, Homestead residents have a full spectrum of efficient options to manage their utility bills successfully. Staying informed about your utility bill payment options ensures you avoid late fees and maintain a smooth relationship with your local municipal services.

city of homestead bill pay
city of homestead bill pay

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